Purchase Policy

PLEASE NOTE: We do not keep completed units in stock; we build them by hand as orders are placed. Details about our products are described and pictured to the best of our ability on our website. Should you have any questions or concerns about the use of our gear, please do not hesitate to contact us.

All sales are made either through our website or by mail. Our products are hand built and tested to order, so our lead time always depends on the current backlog when we receive your order. Units are usually shipped 2-4 days after payment is received. Please understand that this is an estimate and actual ship time may vary. Once your order is received, we will email or fax you a confirmation and approximate ship date. 

Warranty

Evans Custom Amplifiers warrants this product to be free from defects in material and workmanship for a period of three years from the date of delivery to the original consumer purchaser. Evans Custom Amplifiers will pay all labor and material expenses for all repairs covered by this warranty. The Buyer is responsible for attaining an RA number, arranging its transportation for repair, risk of transport and payment of any shipping charges. In addition, proof of date of purchase may be necessary in order to obtain warranty repair.  All shipping, risk of transport, and cost of repair and/or replacement work of any product made AFTER the above stated warranty period shall be the responsibility of the Buyer. 

Sales outside the US are sold as-is, without warranty. However, Evans will supply any parts deemed necessary by Evans for repair at a nominal cost not including shipping.

This warranty does not apply to any product damaged by accident, misuse, abuse, improper voltage, product modification, neglect, faulty installation or operation, improper maintenance, rental or any shipping damage, lightning (or other acts of God). This warranty does not apply to any parts for service by anyone else other than Evans Custom Amplifiers or their authorized service technician. This warranty is in lieu of all other warranties expressed or implied, and Evans Custom Amplifiers makes no further warranties expressed or implied including, but not so limited, any warranties of merchantability or fitness for any particular purpose.

It is expressly agreed that the Buyer / User shall have no claim against Evans Custom Amplifiers with respect to either personal injury or damage to property or loss of profit resulting from any defect or for any consequential damages, such as, but not so limited, loss of business opportunities, property or personal injury losses, etc. or for any indemnity, implied or expressed, with respect to claims by third parties, And Buyer shall indemnify Evans Custom Amplifiers against any and all claims by third parties against Evans Custom Amplifiers resulting from the use of equipment and/or materials purchased hereunder or from the use of any products made from or by said equipment or materials.

These terms and conditions take precedent over all other terms and conditions, warranty statements or policies. 

Returns

Terms and Conditions:  IMPORTANT!  All purchases are prepaid and non-returnable.  After you have received your new unit, if you have a concern, please give us a call.  Five decades of good customer service has revealed that most problems are quickly fixed with a simple phone call.  Items returned without authorization will be refused.

ALL SALES ARE FINAL!  All of our products are hand built to order. Unlike a large factory operation, we are a 2-person family business and try to keep our products as affordable as possible for the working musician. We have a nominal margin and constant reinvestment in parts and materials, and therefore are not able to offer a return/refund policy.  All sales are final.